Software for PassionateService Companies.
About Telpify
Telpify is a fully integrated, digital business platform that powers your daily service operation:
The platform consists of a mobile app for your clients to log their service requests in the form of support tickets and a comprehensive web application for your team to respond, track progress and add documentation.
If a client’s support ticket cannot be solved remotely, telpify allows your team to escalate and convert these tickets into physical jobs. Telpify allows you to plan, budget, schedule and assign these jobs to a suitable person on the ground for an on-site visit and physical execution. To complete their jobs successfully, your work force on-the-go will have its own dedicated field management app to receive their jobs, report on progress, communicate with the team and finally receive the client’s sign-off.
telpify’s software suite allows for a fully integrated workflow that seamlessly interfaces the process of ticketing, rendering remote support, escalating as well as planning, dispatching and managing a physical resource and intervention to site for final resolution.
It is a 360° digital application that empowers your management and operation with the transparency and tools to render the best service possible to your clients.
Including a comprehensive reporting suite telpify generates your relevant key performance indicators at the push of a button and solidly tracks the fulfilment of your agreed service level.
Enhance efficiency. Delight your customers. And keep your business on top of the game with telpify.
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Reach out, collaborate, and let's make great things happen!
If you are interested in licensing telpify for your business, please Contact Us.
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Terms of Use & Privacy Policy
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Terms of Use
I. By accessing telpify’s website and software applications (hereinafter “our Platform”) you agree to be bound by the terms of use described herein and by all terms, policies and guidelines incorporated by reference. If you do not agree with any of these terms, do not access our website and software applications.
II. You acknowledge that the Platform, all of its associated content and intellectual property are vested in telpify (hereinafter “the Company”), our licensors, integration partners and – where applicable – third party providers, and that unauthorised use thereof is expressly prohibited.
III. By accessing our Platform you represent and warrant that you are over the age of 18 (or the majority in your country) and are lawfully able to accept these Terms of Use. If you are using our Platform on behalf of an entity, you further represent and warrant that you are authorized to accept these Terms of Use on such entity’s behalf, and that such entity agrees to indemnify the company for violations of these Terms of Use.
IV. You agree to hold the Company harmless, as well as our subsidiaries, affiliates, licensors, agents, third party information providers ad independent contractors against any and all claims, damages, cost, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to your registration, subscription, purchase and/or use of our Platform.
V. The Company, its directors, members, employees or agents do not assume any liability for damages of any kind arising from the registration, subscription, purchase or use of our Platform or the unavailability of the same, including, but not limited to, business interruption, loss of business information, loss of data, loss of profits and any direct, indirect, incidential, punitive, special or consequential damages.
VI. Our Terms of Use, policies and guidelines are governed by and will be interpreted according to the laws of the Republic of Mauritius, and all disputes, claims and other matters in connection with the Terms of Use will be determined in accordance with such laws.
VII. We reserve the right, without notice and in our sole discretion, to terminate your account and/or to restrict or block access to our Platform. (2023)
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Privacy Policy
I. At telpify we are committed to protecting your privacy and personal information. We invite you to read carefully through this privacy policy. If you find anything that you do not agree with, do not access our website and software applications (hereinafter “our Platform”). By accessing our Platform, you (i) understand and agree to be bound by the terms of this privacy policy and (ii) expressly consent to us collecting, using, storing, or otherwise processing your personal information as set out in this policy for the purpose indicated herein.
II. You agree to any of your personal information collected by us being retained indefinitely, and you also consent to its storage, processing, and usage in jurisdictions, whose privacy laws may be different and/or less protective than those of your resident jurisdiction.
III. Telpify may use cookies to enable you to help personalize your online experience and sign into our Platform. A cookie is a small text file that is placed on your device. Cookies contain information, including personal information, that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect may include, but are not limited to, the date and time of your visit, your registration information, and your navigational history. You have the choice to accept and decline cookies. If you choose to decline cookies, you may not be able to access and use our Platform.
IV. When you access our Platform, certain kinds of additional, digital information may be automatically collected. This information includes but is not necessarily limited to your IP address, browser type, language, and access times. We may also collect and use your personal information to enable you to access and use our Platform. In this context, you may receive general information, transaction-related communications, billing reminders and process notifications that are associated with our Platform.
V. We will not sell or give away your name, email address, phone number, billing address and other sensitive personal information to anyone without your express consent. You are free to let us know if you do not wish to receive any of the aforementioned communications and acknowledge that this would impact your access and usage of our Platform and effectively end your contract with us
VI. On occasions, we may share your personal information with third parties as a condition for providing you with a certain type of service on our Platform. You expressly consent to us sharing your personal information with service providers who perform services on our behalf and acknowledge that the Company is not responsible for what happens to your personal data once it has been transmitted to a third party that acts as a service provider to us.
VII. telpify is not liable for any direct, special, incidental, indirect, economic, consequential or punitive damages (including without limitation, loss of business, data or loss of profits) arising out of or connected with this privacy policy.
VIII. We reserve the right to update and change the terms of this privacy policy at any time without notice. (2023)